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Grievance Procedure/Resident Rights

Grievance Procedure/Resident Rights training: 10 Minutes
Upon completion of this training module, the employee will:
  • Understand what constitutes a grievance and the procedures for addressing injustice or unfair treatment.
  • Know the resident’s rights and who to contact with questions or concerns regarding those rights.

Training activities:

    1.Read and review Grievance Procedure
    2. Read and review Resident Rights
    3. Any question, please ask your manager or call Sheila Horch, Quality Management and Training Coordinator 716-366-7792 Ext 206.
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GRIEVANCE PROCEDURE.pdf
(162k)
Truby, Lenny,
Feb 6, 2018, 11:28 AM
v.2
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RESIDENT RIGHTS REV 2017.pdf
(148k)
Truby, Lenny,
Feb 6, 2018, 11:31 AM
v.2