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Crisis Management

Crisis Management Training: 60 Minutes
Upon completion of this training module, the employee will:
  • Recognize symptoms of escalation and know some verbal and non-verbal tactics of de-escalation.
  • Understand the stages of crisis intervention, including the STEL crisis matrix and emergency procedures.
  • Recognize the warning signs and risk factors of suicide.
  • Have learned the rules of risk reduction.
  • Understand the key techniques of risk reduction and de-escalation so that they may assist and support clients in crisis.

Training activities:

    2. Watch video: Understanding Agitation 
    4. Read and review Assessing and Intervening In The Crisis
    5. Read and review Risk of Suicide
    6. Read and review 10 Rule Risk Reduction

Using De-esculating Skills in Health Care Settings

Understanding Agitation

Feb 7, 2018, 12:39 PM
Feb 7, 2018, 12:39 PM
Jun 4, 2019, 12:04 PM