February 2019

posted Mar 4, 2019, 9:03 AM by Swan, Vivian

Jennifer Mason has been a wonderful addition to the Supported Housing team.  Scott Edwards wrote, since Jennifer started with the Agency in June, she has been eager to learn and assist the program in any way needed.  Hired as a combination of Supported Housing Counselor and HCBS Specialist, Jen has learned both programs remarkably quickly and become an extremely reliable employee in a very short time.  Jennifer has embraced the challenge of working in the new HCBS program.  As program guidance continues to change, she has adapted with ease while maintaining a positive attitude.  Her focus and genuine concern for the consumers she serves is evident to all.  Recently, Jennifer dealt with an extremely difficult situation and was able to get this SH consumer into a long term SUD treatment setting that had been needed for some time.  Despite less than helpful community providers, consumer reluctance and a very dangerous encounter, Jennifer was able to ensure the consumer received the assistance needed as if Jennifer was a veteran counselor.  During our ongoing staff shortage, Jennifer has been working overtime in order to cover Supported Housing consumers in both the North and South portions of Chautauqua County.  Jennifer has shown herself to be a very independent, motivated and productive employee.  We are very grateful to have her.  Congratulations Jennifer!